This Week's News 20.04.18
ITS Photo Competition - 'Hair Through the Decades'
We have launched this year's photographic competition on our website. The theme is 'Hair Through the Decades' and we have two categories:
- Creatively Style and Finish
- Creatively Cut and Colour
Entrants should pick an iconic style from their chosen decade as inspiration for their total look and decide which of the two competition categories to enter - but they can enter both!
The closing date for entries is 12 noon on Friday 29th June 2018. They will need to complete the entry form and upload their photos to our website. Please see our website for the rules and entry form.
IMPORTANT: GDPR Privacy Notices
Employers, ISAs and all current learners have been all been sent an email with a privacy notice attached.
The privacy notice explains what information we hold about you, how we use it, how long we will keep it and your rights to access the information we hold about you. To comply with GDPR, we need you to read the privacy notice, complete the Confirmation of Consent section, sign and return it to us by Tuesday 1st May 2018. All you need to do is send a picture of the signed page to ten/dtl-sti//airotciv or text it to 07798 774 686. Please also encourage your apprentices to check their emails and return theirs in the same manner.
If you have not received the email, just email ten/dtl-sti//airotciv and she will arrange for a copy to be sent.
ESFA Employer Survey - WE NEED YOUR HELP!
Every year as part of our contract with the government to deliver apprenticeships, we are required to ask employers to complete a survey about the government funded apprenticeship training you receive.
Your response to this survey is very valuable and helps:
- The Government highlight any concerns regarding how public funds are spent
- ITS understand areas where we are good and those we can improve
In previous years we have been able to carry out this survey with you over the phone. This year, the survey must be carried out in the first instance online. If you are not able to carry out the survey online please contact us to arrange for a paper based version to be sent to you for completion and return.
All of our Partner Salons should have received an email containing the survey link and specific ID needed to access the survey. Please contact Kate Trippick (ten/dtl-sti//airotciv) if you have not received this email or need help with the survey.
The deadline for completion and submission of the survey is Friday, 4th May 2018. Please take the time to respond now rather than leave it until the last minute. A quick email to let us know once you have completed the survey tick you off our list and we will no longer send you reminders!
Finally, a big THANK YOU to those businesses who have already completed the survey!
City & Guilds: Hair Professional webinars
Over half of salons and barber shops unprepared for GDPR
The General Data Protection Regulation (GDPR) comes into effect on 25 May 2018. Yet in a recent NHF survey, 65% of hair and beauty salons and barbershops admitted that they didn't know much about GDPR, although many were vaguely aware that changes will be needed. The changes will affect all hairdressing, barbering and beauty businesses, including those run by chair renters, room renters or freelancers, because they keep personal information on individuals such as a client's name, address and phone number, which means those individuals could be identified. It doesn't matter whether the information is kept in a salon software system or on paper records such as appointment books, GDPR will still apply. GDPR also applies to personal data kept on employees or past employees and other less obvious kinds of data such as CCTV images or data gathered when clients register for free Wi-Fi. There are much stricter controls over special category data, such as allergy test records or information on medical conditions to identify whether a service or treatment can go ahead, and information on people under the age of 16. Salons and barbershops should be most concerned about whether they can continue to contact clients or prospective clients for marketing purposes. Most are not aware that the existing Privacy and Electronic Communications Regulation (PECR) and the Telephone Preference Service already limit marketing activities which can be carried out by email or by phone, including text messages. Coupled with GDPR, salons and barbershops must gain consent from new clients for marketing messages such as special offers, e-newsletters or loyalty schemes. The consent must be completely clear, given as an 'opt in', and it must be easy for them to opt out of future marketing messages at any point. But you don't need to get consent to send out marketing messages to existing clients if:
- They collected contact information as part of providing a service or treatment to them.
- They are marketing only for similar purposes.
- Every marketing message includes an easy way of opting out of receiving further marketing messages. GDPR also requires businesses to have a clearly written privacy notice which explains to clients, prospective clients and employees what information they collect, why they collect it, how they use it, who it will be shared with, when and why it will be deleted, how it will be kept secure and how to make a complaint. Hilary Hall, NHF chief executive, said: "The NHF has produced a clear, easy-to-follow guide on GDPR. We've gone one step further to ease the GDPR preparations for our members with template documents including sample consent forms for marketing, consent forms for special category data such as allergy records or medical conditions and children, a privacy notice, a data retention policy, and a procedure to follow if things go wrong. This saves salons and barbershops from having to sit down and write their own from scratch, which is a daunting prospect now that GDPR is imminent.” The GDPR guide is free for NHF members. If you're a non-member of the NHF and would like access to the GDPR resources join the NHF today using the promotional code GDPR25 to receive £25 off an annual membership fee. The NHF has compiled a GDPR guide and templates to support salon and barbershop owners ahead of the new regulations. Visit, www.nhf.info/gdpr-guide/for more information.
Leah Butler: 5 lessons I've learned from starting a business at 24
Starting a business at any age can be scary. Starting a business at the age of 24 seems incredibly daunting and a far-out idea for most. However, Leah Butler is proof that not only can it be achieved, it can lead you from strength to strength. It's not a decision that doesn't come with its hardships and these are the lessons that Leah has learned from becoming a salon owner:
- Fail to prepare, prepare to fail. Especially to meetings and reviews you need evidence to back you up or answers to staff - Never let them see you are not prepared.
- Succession plan. Things change, people leave and move on, luckily the only reason we have lost stylists over the last few years is through them having babies, but this is where it's so important to plan...another stylist being promoted, or is a junior ready to qualify? These are things to always think about.
- It comes from the top. When it's good it is down to me, when things go wrong that too is down to me too... I need to be on top form every single day, there is no room for a bad day.
- Dedication - you can't do it on your own. Involve your team. Staff meetings used to be me and them as I used to micro manage, but now I have found that through experience I don't have all the answers. It's important to listen to my team's ideas and feedback to improve. They also feel part of the salon success sharing their ideas. We don't even use the team staff meeting, we now have team celebration once a month where we all get together and then every week we have a 'buzz meeting'.
- Work on the business... not in the business. I now give up a lot of my time to look after my team whether that's reviews, weekly one to ones, looking through figures to see areas we can improve. Without them we don't have a business. I do four days with clients which I do think is important to still be on the salon floor with the clients and staff and this is what I love but also once a week I educate and the other is when I am at home in my office working on our next goals, marketing, etc.
Aveda supports earth month with stand up for clean water
For over the past 20 years Aveda has celebrated Earth Month every April - a charity initiative that raises money to give access to clean water projects for communities in need. Over the last eight years Aveda UK has been supporting international development charity, WaterAid and during this time the brand has raised over £855,000 to fund vital clean water and hygiene projects in Ethiopia, Nepal and most recently in India. This year the Aveda network of salons, experience centres and head office, are joining forces and inviting guests to take the pledge to go the extra day without washing hair and instead dry style to save water in solidarity with the 844 million people globally living without clean water.
British Hairdressing Business Awards
Read all you need to know about the BHBA here.
Young people's mental health
The Prince's Trust has published part two of its annual Youth Index, looking at the views and outlooks of young people aged 16 to 25 in the UK to include new research about young people's emotional health. A survey of 2,194 young people found that 39% of young people said they don't feel in control of their lives and 28% of young people said they would not ask for help if they were feeling overwhelmed by something. Read The Prince's Trust report.
Team ITS warmly welcomes this learner who started his/her Apprenticeship this week
Emily Stevenson - Level 2 Hair Professional Apprenticeship - Amandege, Weybridge
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